From over a decades we’ve worked closely with gyms, yoga studios across the country, we understand that name recognition, word of mouth advertising, and your status as a trusted local professional hold the key to generating and maintaining customers. We know that every dollar counts and we price our products to work for you.
It shouldn’t. You don’t have to be a marketing master to experience SMS success. We work with hundreds of salons nationwide, and help them use texting to build a loyal client base. Our SMS marketing software is simple to set up and easy to use. It just may be the next big growth driver for your business.
How would your business look if 81% of your past customers came back to you again and again, and if 73% of them recommended your business to their friends?
Kick things off by choosing the keyword that relates to your business. This could be something that makes your business stand out. Just like the name of your spa, the services you provide, and so on.
Let’s imagine this situation: You own a salon whose name is Pinky Beauty. In this case, you will reserve the keyword PINKY. As it is your business name and it’s easy to remember.
After opting in, your clients will receive an automated response. This message is formally known as the auto reply or “SMS autoresponder“. It includes a confirmation of subscription, opt in offer details, and compliance statement. An auto reply for Verde Spa might look something like this:
Thanks for choosing to receive VIP promotions from Verde Spa! Show this text at your next appointment for $10 off any service, no minimum spend required.
In the first week, you gather 122 new opt ins. This text marketing thing might be easier than you thought. But, how do you keep these people on your list, and encourage them to redeem limited time promotions? You give them something they want. Once a week, text out a hand picked offer. Make sure it’s something they just can’t deny. Discount your most popular services, and watch as business starts rolling in.
Is it starting to make sense? If not, that’s totally ok! Below is an easy to understand example.
Sarah loves doing hair. Seriously, it’s her true calling. She owns a local salon called Star Strands. She is the in house color specialist, and she’s recruited a team of top level trimmers. Although business is booming, she’s having a hard time keeping up with appointment scheduling. It just seems to be cumbersome. The phone rings off the hook, and her stylists are missing opportunities.
She’s processing a bayalage color one Tuesday afternoon, and notices her client seems to be distracted on her phone. She keeps hearing new text notifications, and all the sudden; inspiration strikes. What if Sarah kept up with her clientele via text? Sure, she could still use Facebook to promote certain services; but text could be reserved for the regular VIPs.
Right now, their appointment scheduling and reminder system is out of control. But, if they transition over to text, it will quickly become seamless. Sarah reserves the keyword STAR, and gets to work on promoting her list. She posts flyers in the salon, shares opt in details on Facebook, and verbally invites each individual client to sign up for their mobile rewards and alerts program.
Within the first month, over 80% of her core client base has joined the text marketing list. In addition to appointment reminders, every Thursday, Sarah hops into her Text dashboard and fires out a weekly promo. Usually it’s something simple, like $5 off a cut and color; but it truly makes a difference. She’s even set up a few hands-off features that allow her to send automatic text messages with no additional effort. Her ROI is through the roof.
Within the first 3 minutes of getting
Keep their mobile devices at arm´s length at all times.
Out of all other marketing solutions, what makes texting perfect for salons?
These benefits just scratch the surface. Our platform also offers unparalleled customer support, user friendly features, and educational tools that empower you to succeed.
Just like you saw earlier, it’s crucial for you to choose a keyword that represents your business. This will make it easy for your customers to associate it with your salon.
This text sends to subscribers after they first sign up. Always include a confirmation of subscription and valuable offer. This is important, as people love immediate gratification.
This will help you build a catchy message for new joiners. This is the most important one, and you need to take care of it.
Provide a valuable opt in incentive. Make your offer so awesome, customers can’t say no. Then, promote like crazy. Here’s some easy ways to grow your list.
Because the salon and spa industry encourages personalized relationships, you probably have a good idea of what your clients want. By all means, use this knowledge to deliver valuable promotions.
If your messages offer little to no value, people will unsubscribe. That defeats the whole purpose of SMS marketing. The more people on your list, the more impact your messages have on business growth.
Send out text alerts that remind clients of their scheduled appointment. This reduces no shows, and keeps your daily schedule intact.
What’s the best way to make your clients keep coming back for more? Go the extra mile. Send them a special birthday treat.
We guarantee, if you run this promotion, your clients won’t be able to resist. You can also use contest as an opportunity to increase brand awareness.
Has a client ever cancelled on you? Make up for that empty slot!
Inform your clients about new products or services you’re offering.
Within the first 3 minutes of getting
Keep their mobile devices at arm´s length at all times.
As a professional you understand that one bad review or the absence of positive reviews can mean trouble for your business. Our Program not only creates greater visibility for your business on numerous search engines, but we immediately begin working with you to manage your online reputation and reviews. Our program is designed to consistently foster multiple true, positive reviews from your best customers and to promote these on a Testimonial Page.
Will come from 20% of your existing customers (Gartner Group)
The probability of selling to an existing customer
(Altfeld)
expect discounts/offers according to HelloWorld